Frequently Asked Questions
Everything you need to know about shopping for your home at Highwood.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the selected freight service.
Do you offer White Glove delivery and assembly?
Yes, White Glove delivery is available for select premium items. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made or personalized furniture pieces are final sale and cannot be returned.
Are your wood products sustainably sourced?
Sustainability is at our core. All Highwood timber products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home investments.